S-4.2, r. 0.01 - Regulation respecting the certification of private seniors’ residences

Section 37 Disposition versions

2022-12-15

37. The operator of a private seniors’ residence must produce a document containing general information about the residence, written in clear and plain language, to allow it to be distributed and used pursuant to sections 13 and 13.2, containing in particular

(1)  a detailed list of the services offered by the operator, which must include the following information:

(a)  the personal services in the following categories: meal services, personal assistance services, nursing care and domestic help services;

(b)  services other than those referred to in subparagraph a;

(c)  an indication that the cost of the service must be included in the rent or that a resident is required to assume the cost of the service only if the resident chooses to make use of it;

(d)  the cost of each service, other than those whose cost must be included in the rent, the period during which the cost applies, and any cost at which the services were offered by the operator over the last 12 months;

(2)  the operating rules in the residence and, where applicable, the rules of the congregate residential facility in which it is located;

(3)  the conditions for receiving persons with a disability and the limits of the residence’s capacity for receiving such persons;

(4)  the fact that the operator cannot supply medication for a resident in any way, even free of charge;

(5)  the fact that a resident has a right to select a professional from whom to receive health services or social services;

(6)  the fact that a resident has a right to file a complaint with the local service quality and complaints commissioner at the integrated health and social services centre concerned with respect to the services received, or that ought to have been received, from the residence, and to be assisted by the commissioner;

(7)  the fact that the resident is responsible for obtaining insurance covering the resident’s personal property and civil liability, if needed; and

(8)  the fact that the resident’s wish not to receive cardiopulmonary resuscitation will be respected, taking all the circumstances into account.

In the case of a category 1 or 2 residence, the document referred to in the first paragraph must, in addition, state that the operator does not offer personal assistance services or nursing care services and, where applicable, offers consultation services. Where consultation services are offered, the document must specify if those services are provided by a nurse or a nursing assistant, as well as the schedule for providing those services.

The operator must update the document referred to in the first paragraph annually.

O.C. 259-2018, s. 37; O.C. 1574-2022, s. 33.

2018-04-05

37. The operator of a private seniors’ residence must, before signing a lease, give a prospective resident, or the prospective resident’s representative, if applicable, a document drafted in simple and clear terms specifying

(1)  all the services provided in the residence, with their respective cost;

(2)  the conditions on which persons with a disability may be admitted and the accommodation capacity for such persons;

(3)  the operating rules for the residence;

(4)  the fact that any resident may file a complaint with the integrated health and social services centre concerned regarding the services that the resident received or ought to have received from the residence; and

(5)  the fact that every resident must insure his or her personal property;

(6)  the fact that a resident may choose the pharmacist from whom the resident wishes to receive pharmaceutical services.

In the case of a category 1 or 2 residence, the document referred to in the first paragraph must also indicate the fact that the operator does not provide personal assistance services or nursing care.

The operator gives to the resident or, where applicable, his or her representative the code of ethics adopted under the first paragraph of section 36.

O.C. 259-2018, s. 37.

Not in force

In force: 2018-04-05

37. The operator of a private seniors’ residence must, before signing a lease, give a prospective resident, or the prospective resident’s representative, if applicable, a document drafted in simple and clear terms specifying

(1)  all the services provided in the residence, with their respective cost;

(2)  the conditions on which persons with a disability may be admitted and the accommodation capacity for such persons;

(3)  the operating rules for the residence;

(4)  the fact that any resident may file a complaint with the integrated health and social services centre concerned regarding the services that the resident received or ought to have received from the residence; and

(5)  the fact that every resident must insure his or her personal property;

(6)  the fact that a resident may choose the pharmacist from whom the resident wishes to receive pharmaceutical services.

In the case of a category 1 or 2 residence, the document referred to in the first paragraph must also indicate the fact that the operator does not provide personal assistance services or nursing care.

The operator gives to the resident or, where applicable, his or her representative the code of ethics adopted under the first paragraph of section 36.

O.C. 259-2018, s. 37.